C’mon, hurry up, we can’t wait to hear from you!
Here are a TON of different ways to be in touch; one of these is bound to trip your trigger or float your boat.
Phone: (563) 264-7210
Email: (NOTE: For security reasons, please do not put your account number or any other private information in your emails.) Send an email to our general address email@example.com or email some of our employees directly (click here for a list).
Live Chat: It’s awesome, real-time, typed messaging that’s available any time during our lobby hours. It’s completely secure so it’s okay to include sensitive banking information should you want to use this to make a transfer or ask for a balance on an account. It’s also available in Spanish, if you prefer. To check it out, look for the icon along the left side of every page on this site.
Fax: (563) 264-7126
159 Colorado Street
Muscatine, IA 52761
Face to face: Stop by either of our branches. We would love to see you!
ART (Audio Response Teller): Call ART at 877-466-4428.
Lost or stolen checkbook and/or account information: Call (563)264-7210. In the case of theft, be sure to report it to local authorities.
Comments or Suggestions: We love hearing from our members. If you have a story to share or helpful suggestion, please click here.
To notify us if you’ve changed your eMail Address or Mailing Address: Click here and give us the skinny on your new info.
ATM/DEBIT CARD STUFF
Lost or stolen ATM or debit card: Call 1-866-596-3059 immediately. If it’s a case of theft, be sure to report it to local authorities, as well.
To dispute a transaction made with your debit card: Call 1-866-596-3059
To change your debit card PIN: Call 1-866-590-4793. You can also stop by either branch and ask for an EZ Pin Reference Number. (For security reasons, we can’t do this over the phone but you CAN use Live Chat because that’s secure.)
To let us know you’ll be traveling with your debit card: Call (563)264-7210 and let us know the details. Your card will be covered for your trip and we’ll be insanely jealous about your travel plans.
To find free ATMs wherever you are: Read up on it here.
CREDIT CARD STUFF
Lost or stolen credit card: Call 888.428.4721. If the card information is lost or stolen outside of the country, dial 00.1.515.457.5568. In the case of theft, be sure to report it to local authorities, as well.
To check your credit card balance: Call 888.428.4721.
To raise your credit card limit: Call 888.428.4721