Debit Cards are so stinkin’ convenient and a must for any savvy shopper.
- Debit Card: Similar to credit card, except funds are deducted from a checking account. Can be used anywhere Visa is accepted.
- ATM Card: Can ONLY be used at ATMs to make a withdrawal or balance inquiry of a primary savings account.
Important Debit/ATM Card Info
- Traveling: Call us at 563.264.7210 or Shazam at 1.866.508.2693.
- Lost or Stolen Debit Card: Call us immediately at 563.264.7210. If it’s after hours, call Shazam at 1.800.383.8000.
- Replacement Debit Card: Stop in or give us a call at 563.264.7210. There is a $15 +tax card replacement fee, per card.
- Request PIN Change: Call 1-800-717-4923 and follow the prompts to select a new PIN.
Debit Card Disputes
Have you ever looked at your account and see a debit card transaction you didn’t make? Don’t worry, Shazam, our debit card provider can help! Claims must be made within 60 days in which the transaction appeared.
Possible Unauthorized Transactions Include:
- Being overcharged or double charged by a merchant
- Canceling a subscription but still getting charged
- Paying for merchandise that was never received
- Transaction(s) NOT initiated or authorized by you
- Result of counterfeit or skimmed card, data breach, or someone used your lost/stolen card
If you voluntarily gave your debit card to another person you cannot file a dispute as you “gave” them permission to use it. We recommend NEVER sharing your debit card or PIN with anyone.
Please contact Shazam directly at 1-833-288-1126. Someone will be available to assist you 24/7. In some cases your debit card will have to be shut down to prevent future transactions.
